DCRA seeks Program Support Specialist - $55k to $71k

The Department of Consumer and Regulatory Affairs (DCRA) supports a thriving community of residents, businesses, and visitors through diligent protection of health and safety and equitable administration of regulation and compliance in our District. This position is located in the Department of Consumer and Regulatory Affairs, Business and Professional Licensing Operations, Occupational and Professional License Division.

Duties and Responsibilities

The Program Support Specialist will participate in the identification of the need for, planning, organizing, and conduct of analytical studies based on examination of management needs. These studies involve researching issues, analyzing and presenting results, and recommending administrative strategies or changes in internal operating procedures to incorporate new requirements. Evaluates procedures as it relates to improving operational. Efficiency and makes recommendations to improve program services. Reviews and analyzes existing rules and regulations relative to assigned program, and recommends changes necessary for consistency and accuracy. Assists, as directed, to develop procedures and guidelines for staff in order to satisfy the goals of the Department and the District of Columbia Government. Assists the supervisor in improving effectiveness in meeting schedules, deadlines, priorities and production goals. Participates in the continuing review of procedures, and devises means of Improving, consolidating and/or standardizing administrative forms and procedures.

Works closely with the supervisor in planning and reviewing the day-to-day operation of the branch, and informs the supervisor of the branch's workload, special activities, and any pending problems. Handles routine complaints and problems referred by staff, or as directed by the supervisor. Performs special assignments for the supervisor to coordinate and resolve general management matters and other appropriate Issues and projects related to the functional responsibilities of the unit. Manage the board and commission calendars, including monitoring meeting schedules, ensuring logistics of meetings, reserving space, setting the time to accommodate all, transmitting the information for posting in the DC Register.