Tour Of Duty : 11:00am- 7:30pm Monday-Friday and may be required to work evening, night shift, weekends and holiday hours to provide 24-hour coverage and service to the community.
Promotion Potential: No
Duration of Appointment: Career Services- Regular Appointments

Brief Description of Duties:

Works as an Intake Hotline Worker in the Child Protective Services Administration (CPS), Office of the Deputy Director for Entry Services (ODDES), Child and Family Services Agency (CFSA), responsible for receiving referrals of suspected child abuse and neglect inquires and requests related to the agency’s mandate to investigate child abuse and neglect.

Receives reports of child abuse or neglect from in-person walk-ins, written correspondence and from telephone calls to the Child Abuse and Neglect Hotline.
Accepts and elicits information from persons making reports to initiate an investigation by the agency. Obtains names, ages and addresses of alleged abused or neglected children and all information available regarding other children in the home or under the care of the alleged abuser.
Gathers information regarding the circumstances accompanying the alleged maltreatment, the types of maltreatment and any prior incidents of abuse or neglect. Requests information regarding the child’s behavior, the parent or caretaker’s mental and physical condition and the potential response to agency intervention.
Screens and analyzes reports to determine the validity, appropriateness and urgency of a referral. Promotes safety for callers in crisis, using de-escalation skills.
Assesses and obtains necessary information through use of interviewing and crisis intervention skills to determine if caller is in need of information and a referral to community services or if the information meets District Government and Federal mandates for abuse and/or neglect.
Provides the caller with appropriate community resources, if it is an Information and
Referral Call, and documents the call in the FACES database as appropriate.
Obtains necessary demographic and assessment information to document a report of abuse and/or neglect, encouraging hesitant reporters to provide complete information.
Assesses the safety of the child and determines the priority and response time utilizing risk and safety assessments tools.

Consults with the Metropolitan Police Department regarding cases of imminent danger or serious abuse and neglect.
Consults with the Hotline Supervisor regarding safety issues as appropriate.
Takes information provided by the caller and develops an organized, concise report.
Conducts a comprehensive FACES search for current or prior history of child abuse and/or neglect.
Initiates search of Child Protection Registry for current/previous history or child abuse or neglect.
Enters all information into FACES in the proscribed time frame.
Utilizes Hotline protocols and procedures to complete additional internal/external reporting and documentation as necessary.
Performs other related duties as assigned.

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CFSA seeks Intake Hotline Worker - $82k to $105k