ABRA seeks IT Specialist (Network) - $87 to $113k

This position n is located in the Administrative Division, of the Alcoholic Beverage Regulation Administration (ABRA). T h e incumbent serves as an Information Technology Specialist and is responsible for providing substantive support to the design, ongoing development and seamless implementation of ABRA’s designated office database application, including management and network systems configuration that support ABRA information systems such as Accela and iNovah, which includes, launching customer user accounts, online license application submission, online payments, online statements and reports submission, violation issuance, and records management.

 DUTIES AND RESPONSIBILITIES

The incumbent plans, coordinates, and evaluates major data management projects to improve effectiveness and efficiency of current information systems resources. Identifies and analyzes problems and proposes automated solutions to data-processing problems. Monitors system usage and identify power users/slow adopters. Monitors network performance and identifies network bottlenecks. Analyzes and diagnoses networking problems and recommends corrective measures. Acquires hardware, software and communication products/services to ensure full operational network/network applications. Interfaces with vendors to resolve system configurations, problems, and other issues. Recommends modifications to network design to maintain/improve network performance and ensures design is adequately documented. Performs local area network configuration management and capacity planning and builds network configuration databases. Conducts maintenance and support of agency network and network applications. Participates in coordinating with District agencies, and developing upgrade plans for ABRA net WAN requirements, acquisitions, connections, equipment installations, maintenance, operations, and support issues; and, ensures efficient maintenance, support, and troubleshoots. Administers agency-wide network solutions and provides technical support for the LAN/WAN environment and assists with end-user problems. 

Monitors and troubleshoots all network-related problems and provides or recommends the necessary technical corrective action. Ensures the integration of all system components, e.g., procedures, regulations, laws, databases, policies, software, and hardware. Promotes records management programs, such as centralized records repository; and, standardizes handling/retention procedures, conversion from paper to film/electronic data, and document searches. Monitors additional services that may be provided by Memorandum of Understanding (MOU), Memorandum of Agreement (MOA) or purchase order. Reviews monthly reports on contracted service request calls and Service Level Agreement (SLA) response time. Ensures all ABRA staff locations have fully operational computers and computer systems. Plans, coordinates, and evaluates major data management projects to improve effectiveness and efficiency of current information systems resources. Identifies and analyzes problems and proposes automated solutions to data-processing problems. Designs, normalizes, develops, installs, and implements licensing related databases; develops and administers data standards, policies and procedures; and, develops and implements data mining and data warehousing programs. Provides guidance and advises staff on effective and efficient use of IT systems by rendering technical assistance, training, demonstrations and directions to managers and staff on IT issues and problems. May be required to serve as project leader on special projects. Performs other related duties as assigned.