WEconnect Health Management seeks Customer Support Representative (Remote)

About us

At WEconnect Health, we are bringing together technology and healthcare expertise to reinvent addiction recovery. Each year, in the US alone, 30 million Americans suffer from substance use disorder at a cost of $800 billion. For every 100 people seeking treatment, only two successfully remain in long-term recovery. We are here to change that by supporting members in the first year of recovery and bringing clarity to healthcare systems with our proprietary software and data platform. 

Each day you will have a tangible impact on our members’ recovery journeys and, in the end, your work will save lives. 

The Role

We’re looking for a few passionate, knowledgeable and empathetic Full-time Customer Support Agents to work alongside our amazing engineering and product development team in a fast-paced, rapidly growing, innovative, bar-raising technological environment -- in an effort to deliver exceptional support to our members and clients.

The role demands great communication, the ability to multitask and manage tasks, critical thinking, well-honed judgment, bold innovation, and the focus to drive positive member experiences. 

This role understands our business and its objectives, product strategy, members’ needs, and can manage solutions to solve the business requirements in a fast-paced and collaborative environment.

This is a fully remote position open to individuals currently residing in the United States.