Unite Us seeks User Experience Specialist (Remote)
Unite Us is reinventing the delivery of health and human services. We connect service providers on a common platform, enabling scalable, accountable and measurable delivery of wraparound care. Our technology provides the collaborative infrastructure for these communities. We care deeply about the work we do and the communities our software benefits. We’re looking for people to join our team who share that passion for our mission to reinvent Health & Human Services and aspire to make a lasting difference for future generations. No matter how large our team grows, we will always be family. Unite Us prides itself on offering a competitive salary, full benefits, and the opportunity to change the world. Come to Unite Us and together we can build healthier communities for everyone.
About the Customer Success Team:
The User Experience Specialist role exists within the Customer Success team. This group is a highly collaborative, fast-paced, and evolving team responsible for implementing new networks and maintaining relationships with existing clients. Our style of partnership and support is hands-on and relationship-based; we are proud of the white glove service we provide to our customers. We are experts in bringing together communities of providers – both in and out of the software- and we extend that expertise to our customers every day. As a team, we are quirky, dynamic, and collaborative. We share a passion for the work we do and hold each other to a high standard of work ethic, but we also know how to have fun!
About the User Experience Specialist Role:
The User Experience Specialist is responsible for responding to software users in a timely and accurate manner and troubleshooting any technical issues reported. responsible for responding to software users in a timely and accurate manner and troubleshooting any technical issues reported. responsible for responding to software users in a timely and accurate manner and troubleshooting any technical issues reported. ; this approach requires demonstrated patience, empathy, and sound judgment. We are looking for individuals with strong communication skills and an interest in the health & human services space. This role is an excellent opportunity for anyone with a knack for working with people, explaining complex tasks in easy-to-understand terms, who can learn new technology quickly and wants to play a role in improving the health of communities across the country!