Trans Lifeline seeks Staff Hotline Operator - $63,000/year
Trans Lifeline is a grassroots hotline and microgrants 501(c)(3) non-profit organization offering direct emotional and financial support to trans people in crisis – for the trans community, by the trans community. At Trans Lifeline, we connect trans and gender expansive people to the community, resources, and support they need to survive and thrive -- building a resilient trans community through trans-led direct services. By providing care, Trans Lifeline identifies the trans community’s most pressing needs and brings that expertise to the broader movement for LGBTQIA+ equality.
Our Hotline team provides support to trans people across the United States who are in crisis, seeking resources, or simply need a peer to chat with. Our hotline is staffed entirely by trans people who provide anonymous, confidential peer support to trans and questioning callers. Operators are the heart of this work—the backbone of Trans Lifeline. Every call answered is an act of care that strengthens our community and upholds our mission.
This full-time position will work remotely and follows a block schedule consisting of an eight-hour shift, which includes 4 hours of on-call work, a one-hour paid meal break, and 3 hours dedicated to administrative duties and other TL-related tasks. This structured approach ensures a balanced workflow while prioritizing operator well-being and mental health. By providing a predictable schedule and designated time for various responsibilities, this model supports both efficiency and sustainability in daily operations.
This role will be hired alongside 2 other FT staff operators and 1 temporary-hire operator (through 2025), and will undergo training and onboarding in a cohort model.