SAIC seeks Entry Level Customer Service Representative
This is a Telecommunications Customer Service position in support of the Department of State (DoS) Vanguard Program, in the Telecommunications, Wireless, and Data (TWD) Division.
The Customer Service position is responsible for managing and tracking telecom orders - new moves, adds, changes, and disconnect requests. This includes reviewing and validating voice and data telecom order requests from customers, data entry, and providing tracking and timely status updates of orders.
Description of Duties:
Process all New, Move, Adds, Change, and Disconnect (MACD) orders for technologies such as data, wireless and voice using the Telecommunications Service Request (TSR) form.
Monitor and respond to all incoming telecom order requests from Remedy and/or Customer Service Inbox.
Track, maintain, and update all telcom order requests on a daily basis to ensure customers receive most up-to-date status.
Document clear and concise notes related to order activities in the internal databases (to include Remedy) to ensure that the customers can view and have access to the most current status of an order.
Work closely with Project Managers on large scale Enterprise deployments to meet customer's unique requirements.
Answer inbound customer calls for queries regarding order status activities.
Review, verify, and validate all work order activities/data in internal databases to ensure accurate billing/invoicing information is recorded.