Need help paying your utility bills? DOEE has a program to help!

The Department on Energy and Environment (DOEE) assists income-eligible District households with heating and cooling energy costs through the Low Income Home Energy Assistance Program (LIHEAP). Eligible households may receive energy bill assistance between $250 and $1,800 as a one-time regular energy assistance benefit. This benefit is based on household size, total household income, heating source, and type of dwelling.

For more information, visit https://doee.dc.gov/liheap.

• Utility Disconnections Prohibited: The COVID-19 Response Emergency Amendment Act of 2020 passed on March 17, 2020 prohibits electric, gas, and water from being disconnected for non-payment during the declared public health emergency.

• Pepco is waiving new late fees and suspending service disconnections through at least May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. Customers who may be experiencing challenges paying their Pepco bill should contact Pepco Customer Care at (202) 833-7500.

• The Utility Discount Program (UDP) assists low-income District residents reduce their utility costs. Eligible customers may receive a discount of up to $475 per year on their electric bill ($300 per year if non-electric heat). District residents can visit the Department of Energy and the Environment website at doee.dc.gov to apply online or calling 3-1-1 to schedule an in-person appointment.

• The Greater Washington Urban League provides up to $500 in assistance to eligible customers facing disconnection. Customers can call 202-265-8200 or visit www.gwul.org.