MPD seeks Customer Service Representatives - $46,437 to $60,999/year
Grade 6 - Minimum Range $46,437 Maximum Range $60,999
Grade 7 - Minimum Range $51,456 Maximum Range $67,548
Grade 8 - Minimum Range $56,503 Maximum Range $72,721
The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, as well a strong retirement benefit and savings options. Employees are also eligible for our employer contributed 401a plan after one year of employment. Additional perks such as discounts on wireless carriers, gym memberships, amusement park tickets and much more! Additional information can be found at: DCHR Benefits
The position description depicts generalized duties and responsibilities required for performing customer service representative duties. The incumbent is responsible for efficient management of customer experience specifically through telephone calls, emails, in-person/walk-in, as well as a variety of administrative duties that support the Agency wide operations.
The Customer Service Representative position is covered under the National Association of Government Employees (NAGE) bargaining unit and you may be required to pay an agency fee through direct payroll deductions.
The incumbent will be responsible for the following:
Welcomes and greets visitors to the Office and responds to inquiries relating to general agency/bureau information, requests for telephone numbers, and refers visitors and telephone inquiries to the appropriate destination. Determines the nature of the inquirers’ question or issue; explains technical information, gathers facts, evaluates evidence, and takes action to resolve problems.
Manages files, documents, and other employee documentation appropriately. Provides general information to sworn and civilian employees of the Department and the public. Plans, organizes, and implements the day-to-day activities of Office, including receipt and distribution of bureau/unit’s civilian and sworn unit documents.
Keeps abreast of current events within the agency in order to respond to telephone, email, and in-person inquiries.
Performs a variety of basic administrative support duties for the department operations.
Refers unresolved customer inquiries and grievances to designated bureau or unit for further investigation. Conducts follow-up to ensure that customer requests are resolved.
May distribute, review, and collect forms and applications including basic processing of information.
Performs other related duties as assigned.