JOB ALERT | Desktop Support Specialist - $60,000+
Reports to: Information Technology Manager
Staff reporting to this position: None
Department: Administration
Position classification: Nonexempt, full time; Union - Level 4
Minimum compensation: $60,000
American Progress has an immediate opening for a Desktop Support Specialist in its Administration department. The successful candidate will join the Technology team as the front-line support person who ensures proper computer operation so that end users can accomplish business tasks. This role includes receiving, prioritizing, documenting, and actively resolving end-user help requests, as well as escalating incidents when appropriate and necessary to maintain service-level agreement (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools and may also require that the Desktop Support Specialist give in-person, hands-on help.
The Desktop Support Specialist will help support the technical needs of the organization while upholding American Progress’ mission “to improve the lives of all Americans, through bold, progressive ideas, as well as strong leadership and concerted action, with the aim of not only changing the conversation, but changing the country.”
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is part of a bargaining unit represented by IFPTE Local 70 and has a budgeted salary of $70,000.
When American Progress’ offices reopen, employees will be expected to work in the office three days per week. We will continue to monitor the current health emergency and adjust plans as needed in the future. Any changes to our current policy will be communicated at the time of hire. Updates will be posted on American Progress’ Jobs page.