JOB ALERT | Adoptions Counselor - $16.90/hour
Provide excellent customer service for visitors of HRA by creating a welcoming environment in our adoption centers, participating proactively in adoption matchmaking, and working as part of a team to complete administrative tasks related to adoptions quickly and with attention to detail.
Duties and Responsibilities:
Provide excellent customer service for patrons of HRA by greeting visitors in friendly manner, providing prompt responses via phone and email support, and ensuring cleanliness and pleasant appearance of public spaces
Advise potential adopters through match-making and skilled counseling sessions for potential adopters including guidance about responsible pet ownership, animal care and behavior.
Participate in offsite adoption events including animal selection, driving the mobile adoption vehicle, providing on-site management of animals and volunteers.
Work as part of a team to complete administrative duties related to adoptions and collaborate with members or other departments to ensure that animal and patron needs are met in a timely manner.
As necessary, resolve difficult adoptions situations involving injured or sick animals, denials of applicants, and adoptions that become untenable.
Demonstrate sound judgment in response to adopter concerns, including coordination with other
departments and escalation to your supervisor as necessary
Other duties as assigned, including regular participation in shelter operations duties such as customer care and animal care duties as needed.