eXcell seeks Printer Technician (Customer Service Engineer)

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As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.

* * * Contract to Hire Opportunity * * *

The Printer Technician will be responsible for the installation, maintenance, and repair of thermal, laser and impact printers and/or FHE (Forms Handling Equipment). This candidate will be expected to demonstrate professional and proactive customer service skills.

  • This is a driving position which requires a DMV background check to be completed

  • Use of reliable, personal vehicle required - miles reimbursed according to company policy and car stipend for automobiles under 6 years

Essential Functions:

  • Installs, maintains, and repairs thermal, laser, and impact printers and/or FHE

  • Repairs and corrects malfunctions as necessary

  • Prepares detailed service and failure records

  • Trains customers on products

  • Responds to emergency repair calls as needed

  • Communicates promptly and accurately all information required by internal support functions

  • Provides a high level of customer satisfaction by ensuring that repairs are done properly and in a timely manner

  • Responsible for understanding customers' business and the use of the products and peak services in connection with customer business

  • Identifies leads

  • On-call participation required

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