Zachary Piper Solutions is currently looking for a Help Desk Technician in Tysons, VA to work for a government contractor providing Tier 2 support

Responsibilities for the Help Desk Technician include:

• Work with Systems Engineering efforts providing troubleshooting support

• Directly working with customers regarding incidents and system status

• Developing and preparing system documentation, gathering specific information related to the applicable technical material

Qualifications for the Help Desk Technician include:

• 2+ years of Help Desk experience

• Proficient with Microsoft Windows and Linux systems

• Experience supporting multiple end users through onsite and remote support

• Experience within troubleshooting end user issues and accounts

• Certifications Required: CompTIA Security Plus CE

Compensation for the Help Desk Technician include:

• Salary Range: $60,000-75,000 based on experience

• Full Benefits: Cigna Healthcare, MetLife Dental, VSP Vision, 401k with Voya, and Paid Time Off