Job Summary

This position is located in the Department of Employment Services, DC Infrastructure Academy. The primary responsibility of this position is to provide substantive administration and management support work, which contributes to the effective and efficient operation of the office and/or its program(s). The incumbent uses consideration, discretion and independent judgment in the performance of duties.

Duties and Responsibilities

Conducts program orientations providing customers with detailed information on workforce development services; the application and eligibility process; labor market information; and other available career and supportive service resources. Conducts initial interviews with customers to determine eligibility and suitability for employment and training services. Reviews and evaluates documentation provided and advises customer of information required to complete the intake process. Conducts individualized counseling sessions with customers to determine appropriate service delivery strategies. Uses current labor market information in the planning process. Develops, in collaboration with customer. an individualized employability plan outlining long and short-term vocational objectives and steps to be taken in achieving the specified employment goal. Introduces customers to available self-directed career resources; provides one on one assistance to maximize use of resources. Administers vocational tests to identify skills, aptitudes and interests. Evaluates test results and applies information to vocational planning process. Completes comprehensive review of educational and vocational history as part of the evaluation and planning process.

Provides case management services focusing on intervention strategies that will remove all existing barriers to employment. Works in collaboration with other workforce development and human service professionals to address obstacles identified. Conducts follow-up on customers placed in employment to ensure effective functioning on the job. Objectively assesses readiness to transition from work experience to unsubsidized employment. Provides information on post-employment training options. Interviews and assists customers in filing initial unemployment compensation claims against the District of Columbia and other jurisdictions. Refers more complex claims issues to appropriate staff. Maintains detailed written documentation on all program activities including intake and eligibility, counseling. monitoring of individual training accounts and contracts, evaluation, job search, placement and follow-up activities. Prepares written progress reports, program updates, correspondence, and other documents. Solicits comments from job seeking and employer customers to evaluate service delivery strategies. Uses information to recommend enhancements or modifications to workforce development programs.