Location:MAX
Department:Medical Support
Job Code:634
Pay range:$17.00-$22.05
Employment duration:Full time
# of openings:1

About Whitman-Walker Health

At Whitman-Walker, our commitment to “Community, Caring and Quality” really shines through!  Our mission is to be the highest quality, culturally competent community health center serving greater Washington’s diverse urban community, including individuals who face barriers to accessing care, and with special expertise in LGBT and HIV care.  We offer a full line of healthcare services including (1) comprehensive outpatient offerings for medical and dental healthcare; (2) an on-site Pharmacy; (3) legal support in the areas of access to health care, public benefits and private insurance, discrimination and workplace rights, immigration, transgender rights, and others; (4) behavioral healthcare provided through individual and group therapy; and (5) confidential HIV testing and counseling services. 

Job Summary

The Client Services Department is WWH’s centralized patient interfacing department. Responsible for assisting patients in the medical, dental, behavioral health and other areas across the health center with accessing care.  This position will be responsible for handling all client-facing duties ranging from scheduling patients for appointments, inputting patient data into eCW and other related tasks.  

Primary Essential Duties

• G reet and welcome all internal and external customers in any communication in a warm, friendly and professional manner and ensure that every customer receives high-quality customer service. 

• Assists patients with Sub Oxone prescription requests.

• Perform opening and closing duties daily.

• Perform “Same Day” claim data functions.

• Register new clients, and input patient information in eClinical Works (eCW).

• Obtain patient general consent forms.

• Schedule clients for services in eClinical Works (eCW). 

• Provide new patients/clients with a list of items they will need prior to their appointment.

• Send Telephone Encounters in eClinical Works (eCW). 

• Confirm public and/or commercial coverage is active.

• Inform clients of approximate costs for services upon request. 

• Check clients in and out, schedule and re-schedule clients for future appointments. Verify patient identity and insurance at each client encounter. 

• Obtain patient information at check-in.

• Obtain patient payments at check-in.

• Distribute any telephone encounters to the appropriate department in eCW.

• Provide knowledgeable program-specific or generalized information about Whitman-Walker.

• Ensure the Release of Information form is fully and accurately completed by the patient.

• Serves as back-up to the teammate as coverage is needed.

• Oversee internal correspondence from patients to staff and vice versa.

• Maintain the reception area in a clean, orderly manner. Maintain the client waiting area and entry hallways free of litter, assure handouts and/or magazines are maintained in an orderly manner.

• Help clients in distress by following procedures to request emergency assistance, calling 911 for emergency assistance or to report client disturbances.

• Maintain client confidentiality in compliance with HIPPA including demographic and financial information.

• Ensure the readi ness of the reception area for each wor k ing da y.

• Notify Lead or Manager of off i ce suppl ies r equi red for f ront desk acti v ities.

• Notify Lead of Manager of malfunctioning office equipment, lighting, or supplies needed.

• Other duties as assigned.