VariQ is looking for personnel with strong Customer Service, Communication and IT Skills to join our team at a Client Site (USCG Centralized Service Desk) in Washington, DC. Duties are to staff a Centralized Service Desk (CSD) providing Tier 1 and Tier 2 Support/Remote Support to Coast Guard Units worldwide. The majority of the platforms that the Coast Guard currently utilizes is the Microsoft Office 365, Microsoft Windows Desktop, Microsoft Active Directory, Microsoft System Center Configuration Manager (SCCM) to name a few. The Coast Guard CSD is utilizing the ITIL v3 methodology.

The Help Desk Specialist must possess a strong understanding of Active Directory, Outlook, VPN/Remote Access and Good Technologies to provide the end user with problem resolution via phone and utilization of remote access tools. 

Additional Information:

• Salary: Dependent upon experience

• Security Clearance: Ability to obtain/currently possess a DOD/DHS SECRET Clearance is a must

• Location: Washington, DC