Serve as a friendly, welcoming and professional representative of the National Trust in person and by phone, staffing the front desk of the National Trust’s Washington Office, answering the main switchboard, and providing general office support, including assisting with internal newsletter and communications.   

DUTIES 

Reception

• Responsible for timely opening of the office and phones in the morning and closing of the front desk in the evening.

• Answer and direct incoming calls.

• Respond to emails in the general National Trust Feedback inbox from the website, answering questions or routing inquiries to appropriate departments.

• Provide initial triage of preservation-related calls, emails and other requests for information or assistance. Using provided guidelines and knowledge of the National Trust, the preservation field, and preservation-related topics, provide appropriate standardized responses or escalate inquiries for response as needed.

• Ensure that the reception area and main lobby are neat and functioning appropriately.

• Enter invoices relating to Information Technology and Finance into the accounts payable system.

• Open and distribute mail daily.

• Gather information from staff on visitors expected in the building each week and provide information to building security by emailing this information to Penzance or directly to security.

• Greet, announce and assist visitors to the Watergate office, including answering questions about parking, directions and other neighborhood information.

• Provide temporary office access cards to visitors, assigning cards upon arrival and retrieving cards up on the guest’s departure.

• Provide general information and assistance to staff as directed by supervisor.

• Provide support as needed for office services coordinator, including but not limited to, assisting with set up and break down of meeting room tables, chairs and equipment for Trust events. Provide support for other daily office services needs of the organization as assigned.