PLEASE NOTE: This job posting closes Feb 16th (today) so apply ASAP!

The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short and long term disability and life insurance, as well a strong retirement benefit and savings options. Employees are also eligible for our employer contributed 401a plan after one year of employment. Additional perks such as discounts on wireless carriers, gym memberships, amusement park tickets and much more! Additional information can be found at: DCHR Benefits

This position is located in Patrol Service North’s Fifth District.  It is the mission of the Metropolitan Police Department to safeguard the District of Columbia and protect its residents and visitors by providing the highest quality of police service with integrity, compassion, and a commitment to innovation that integrates people, technology and progressive business systems. 

The Customer Service Representative position is covered under the National Association of Government Employees (NAGE) bargaining unit and you may be required to pay an agency fee through direct payroll deductions.

The incumbent will be responsible for the following:
•Welcomes and greets visitors to the Office and responds to inquiries relating to general agency/bureau information, requests for telephone numbers, and refers visitors and telephone inquiries to the appropriate destination. Determines the nature of the inquirers’ question or issue; explains technical information, gathers facts, evaluates evidence, and takes action to resolve problems. 

•Manages files, documents, and other employee documentation appropriately. Provides general information to sworn and civilian employees of the Department and the public.  

•Plans, organizes, and implements the day-to-day activities of Office, including receipt and distribution of bureau/unit’s civilian and sworn unit documents. 

•Keeps abreast of current events within the agency in order to respond to telephone, email, and in-person inquiries.

•Performs a variety of basic administrative support duties for the department operations. 

•Refers unresolved customer inquiries and grievances to designated bureau or unit for further investigation. Conducts follow-up to ensure that customer requests are resolved. 

•May distribute, review, and collect forms and applications including basic processing of information. 

•Performs other related duties as assigned.