JOB ALERT | IT System Admin/End User Support Specialist - $70,000 to 75,000/year
Application Deadline: Extended to June 18th (may close early due to application volume)
The Wilderness Society is looking for a mid-level IT End User Support Specialist/System Admin to join our team! We are looking for someone to work hands-on supporting end-users both in-house and remotely. You’ll work with Windows and Mac OS; Office 365; Azure; Help Desk ticketing tools; and security software. You’ll get Tier 1 and 2 support tickets and do back-end support as well as working on M365 Groups/Teams. You’ll be working with a diverse staff, stretching from Maine to Alaska who are passionate about their conservation work.
We are looking for someone who understands that our job is to make our team’s jobs easier, and our support is essential to the organization accomplishing its mission.
The successful applicant will be comfortable with communicating with our end users both verbally and written. The position will be involved in day-to-day typical IT work, including computer set-up and remote user support, and answering end user help desk tickets. This position will also be involved in IT security assessment and remediation as well as provide training to end users. The position is a hybrid position requiring time in our DC office – taking care of our inventory, prepping equipment for shipping, supporting large meetings, special events and team meetings. A working understanding of AV equipment and collaboration tools like Microsoft Teams and Zoom is necessary. This position will occasional require early or late work supporting your team and the organization.
This position will be based in Washington, DC with occasional travel needed to our other offices throughout the US.
This position plays an important role in supporting an inclusive organizational culture that is grounded in trust and accountability to shared goals and outcomes. TWS has made diversity, equity, and inclusion strategic priorities for the organization and the successful candidate will integrate these priorities throughout their work and daily interactions with staff. Across our team, we aspire to be campaign oriented, nimble, collaborative, innovative, transparent, and supportive of staff – our greatest asset.