As a Victim Assistance Specialist, your primary role will be to provide emotional support, information, and referrals to all crime victims. You will be answering calls,  chats, and texts when visitors reach out to the hotlines for assistance. This position also provides program support and represents the helplines and NCVC through outreach events in the DC  metropolitan area. All NCVC VASs are trained on all hotline operations and provide backup support to each other.  

For the DC Victim Hotline:

• The full-time position is 40 hours per week with one of the three shift times 8am-4pm, 4pm-12am, and 12am-8am and either a Tuesday-Saturday or Sunday-Thursday schedule.

• These positions require mandatory holidays.

• These positions will provide back up support to the VictimConnect Resource Center.

For the VictimConnect Resource Center:

• The full-time position is 40 hours per week with shifts Monday-Friday from 9-5pm

• These positions will provide back up support to the DC Victim Hotline and will require supporting holiday coverage and occasional night, weekend, and other shift coverage.

Location: NCVC has an office in Arlington, VA. Victim Assistance Specialists on the DC Victim Hotline are able to work entirely remotely or come into the office. Victim Assistance Specialist on VicitmConnect Resource Center are also currently entirely remote but will return to the office 2 days a week when it is safe. We are currently working remotely due to COVID-19. Post COVID-19, this position does require that the individual is within the commuting distance as ongoing remote work is contingent upon meeting performance expectations.

Learn more and apply!