If you see someone in need of shelter in the District call 202-399-7093 or 311.

Shelter Hotline

Transportation to shelter is available 24 hours a day, 7 days a week during hypothermia season (November 1 - March 31). If you see someone outside in need of shelter or a welfare check, call the Shelter Hotline at (202) 399-7093 or dial 311. If there is an immediate risk to safety call 911. When calling, please include the time, the address or location of the sighting, and a description of the person’s appearance.

Families seeking emergency shelter can call the DC Shelter Hotline at (202) 399-7093 or 311 after hours. During the coronavirus (COVID-19) public health emergency, Virginia Williams Family Resource Center is conducting Assessments for Homeless Services via phone. The Center is closed to the public for in-person interviews through the public health emergency.