This position is located in the Administrative Division, of the Alcoholic Beverage Regulation Administration (ABRA). The incumbent serves as an Information Technology Specialist and is responsible for providing substantive support to the design, ongoing development and seamless implementation of ABRA’s designated office database application, including management and network systems configuration that support ABRA information systems such as Accela and iNovah, which includes, launching customer user accounts, online license application submission, online payments, online statements and reports submission, violation issuance, and records management.

DUTIES AND RESPONSIBLITIES

The incumbent plans, coordinates, and evaluates major data management projects to improve effectiveness and efficiency of current information systems resources. Identifies and analyzes problems and proposes automated solutions to data-processing problems. Monitors system usage and identify power users/slow adopters. Monitors network performance and identifies network bottlenecks. Analyzes and diagnoses networking problems and recommends corrective measures. Acquires hardware, software and communication products/services to ensure full operational network/network applications. Interfaces with vendors to resolve system configurations, problems, and other issues. Recommends modifications to network design to maintain/improve network performance and ensures design is adequately documented. Performs local area network configuration management and capacity planning and builds network configuration databases. Conducts maintenance and support of agency network and network applications. Participates in coordinating with District agencies, and developing upgrade plans for ABRA net WAN requirements, acquisitions, connections, equipment installations, maintenance, operations, and support issues; and, ensures efficient maintenance, support, and troubleshoots. Administers agency-wide network solutions and provides technical support for the LAN/WAN environment and assists with end-user problems.