This position is located in the Licensing Division, of the Alcoholic Beverage Regulation Administration (ABRA). The incumbent serves as a Contact Representative who is responsible for providing information and assistance to customers receiving and attempting to procure an alcoholic beverage license, renewal, and importer’s license; and processing of all alcoholic beverage applications. This is a high visibility position requiring services through direct contact with the public.

DUTIES AND RESPONSIBLITIES

The incumbent explains each program function and requirements; resolves any routine discrepancies individuals may have or answers questions presented by applicants on requirements or permits or licenses.  Enters information into the Accela database as appropriate for alcoholic beverage license, renewal and importer’s licenses. Reviews applications and supporting documentation for adherence to requirements, rules, and regulations governing a particular request. Receives and processes payments by check, money order and credit card.  Verifies amount due as shown on statement/bill against payment offered and issues receipts.  Balances daily transactions, counting the drawer’s contents and comparing the total with cumulative transactions for the day.   Maintains files and updates as appropriate for a variety of licenses. Upon approval of application, inputs pertinent information electronically into system for issuance of the appropriate permit. Notes unusual information.  Updates files as appropriate for a variety of permits. Answers telephonic inquiries and provides information based on training from licensing specialists. Contacts other agencies or organizations to request expedited action or information on problem cases and retrieves appropriate documentation for Court actions or complaints. Performs other duties as assigned.