Job Description: Case Manager
Skyland Workforce Center, a nonprofit collaborative, engages individuals, business, government, and community-based organizations to provide a continuum of holistic, high- quality workforce development programs in one location, leading to work-ready employee candidates, job placement, economic self-sufficiency, and improved quality of life. On-site partners include Byte Back, Jubilee Jobs, Samaritan Ministry of Greater Washington, Southeast Ministry, STRIVE-DC, and Thrive DC.
As a pilot site for The WorkPlace DC ( www.workplacedc.org ), the Center serves as a hub for a range of services and opportunities for people working toward self-sufficiency through employment. Each person comes through our doors with unique experiences, circumstances, skills, and barriers. The Case Manager will meet them where they are and facilitate access to Center programs, including any wraparound supports they need to participate and to find and retain employment.
The Case Manager is employed by Building Bridges Across the River and reports to the Director of Workforce Initiatives, Skyland Workforce Center. The position oversees collaboration among partner organizations’ on-site caseworkers but does not have any direct reports.
Primary Responsibilities

•   Refine intake and orientation systems to facilitate low- to no-barrier access to
  appropriate programs and services.
  
•   Directly support those individuals whose barriers require the greatest case management
  expertise or experience to address
  
•   Provide mentoring, feedback, and advice to frontline caseworkers
  
•   Work with partner case management staff to develop processes for employment plans,
  follow-through with current program participants, and follow-up with those who graduate, find employment, or drop out of programs.
  

Rev. 12.28.2015 Personnel\Case Manager Job Description

•   Nurture deep collaboration among partners; coordinate information sharing among on- site case managers as well as other partner staff, including accurate, timely, and standardized use of the HIRE-DC shared database.
  
•   Communicate intake, orientation, and case management procedures to administrative staff.
  
•   Train new case managers on Center policies and protocols.
  
•   Use program data and feedback from staff and community members to identify and
  address service gaps.
  
•   Submit regular reports on case management participation, referrals, barriers identified
  and addressed, placements, and other program outcomes.
  Qualifications
  Key characteristics
  

•   Sincere interest in meeting the needs of community members with absolute, genuine
  respect for every person who walks in the door
  
•   Cultural competence, demonstrated by personal and/or professional experience
  interacting with individuals from many walks of life
  
•   Assets-based, anti-oppression perspective and approach
  
•   Outstanding customer service orientation: outgoing, friendly demeanor; ability to
  respond calmly to people who are frustrated and to de-escalate challenging situations
  
•   Ability to prioritize tasks according to importance and time-sensitivity
  
•   Commitment to community-building through deep collaboration and consensus
  
•   Willingness to take initiative, work independently with minimal supervision, and ask for
  assistance when needed
  
•   Ability to maintain appropriate personal/professional boundaries
  
•   Good judgment; able to make sound decisions on the spot
  
•   Commitment to continuous improvement; able to give and receive constructive criticism
  Education and Experience
  Required:
   BSW with 5+ years or MSW with 3+ years of experience in the field
   Proficiency with Microsoft Office Suite  Experience using database systems
  Preferred:
   Working knowledge of Salesforce
   Experience in a role that included coordinating or supervising others
  Rev. 12.28.2015 Personnel\Case Manager Job Description
  

 Familiarity with local community resources; residency in the neighborhood preferred  Experience in workforce development or related context
To join our team, please go to https://www.ziprecruiter.com/jobs/skyland-workforce-center- e5780405/case-manager-bc61c80a to submit a resume, salary requirements and/or salary history, and detailed cover letter describing why you are interested in the Skyland Workforce Center and the Case Manager position. Resumes submitted without cover letters will not be reviewed. No phone calls, please. All applications must be submitted through the website.