Posted: 26 Sep 2011 11:21 AM PDT Did you know there is a mayor's memorandum proscribing DC government employee responses to resident (and other) phone calls?   Yes, there is; it is Mayor's Memorandum 2003-4, "Minimum Standards for Telephone-based Customer Service" and it was signed by Mayor Anthony Williams. Did you also know there is a memorandum proscribing DC government employee responses to resident (and other) written communications?   Again, there is one.   It is Mayor's Memorandum 2002-2, "Minimum Standards for Correspondence-based Customer Service."   This, too, was signed by Mayor Anthony Williams. Please take this brief survey about your your experience hearing back from executive branchemployees.   I am collecting the results and will share them with those responsible for enforcing the standards.   I will also blog the results. The survey closes October 10. By the way, not sure what a mayor's memorandum is and how it differs from a mayor's order?   I didn't know either until the fabulous Becky Katz (Administrative Issuances Specialist in the Office of Documents and Administrative Issuance, Becky's email) shared this with me:   Mayor's Memorandum 1999-5, "Uniform Procedures for Preparing and Processing Executive Orders of the Mayor of the District of Columbia".   Becky also reminded me that Mayor's Orders starting in 1973 are available at dcregs.dc.gov.